All organizations face the risk of one of their representatives engaging in unlawful or unethical practices without their knowledge. Therefore, Theeb Company is committed to conducting its business with integrity and expects the same from all its employees.
Therefore, Theeb Company encourages its employees, stakeholders, and customers to confidently report any violations or misconduct, without fear of discrimination or retaliation. All reports will be treated with utmost confidentiality, including the identity of the reporter and any indicators that may reveal their identity.
The reporting policy aims to foster a culture of transparency, ethical commitment, and compliance within the company.
Theeb Car Rental Company aims to provide the best level of services to the customers that are concerned with the car rental activity to suit your expectations and meet your needs through the acquisition of modern technology and the development of information technology to use the data you provided us with and in whose respect you trust us to protect and preserve it . We, in turn, undertake to respect this privacy and comply with all laws and principles to protect this information according to the applicable standards . This data will be used in a way that makes it easier for you to deal with our website, and to access information that will help you make your decisions.
Reservation, amendment or cancellation is available through this website . All reservations and transactions made through the Site are subject to the approval of Theeb Car Rental Company which is to refuse, accept or cancel any reservation or transaction for any or without reason, whether ( or not ) the booking has been confirmed, without any liability vis-à-vis you or any third party . The rental agreements between Theeb Car Rental Company and the users of its website shall be made exclusively through the Company branches websites . Theeb Car Rental Company will confirm all car reservations upon demand from the customer within 24 hours before the date of the rental . If the car is not available on time, the Lessee will be given an option to modify the reservation and will be given other options available for rent . Payment is available through the website and the total amount of the rental is determined at the exact time the car is returned because the amount depends on the type of vehicle, the type of insurance and any additional services required by the Lease.
If booking, confirmation and payment are made while cancellations aren’t 24 hours prior to the date of receipt or booking is not used after confirmation, a one-day rental fee will be charged to the customer’s account for non-use . If booking is confirmed but not used and no payment is made, cancelled bookings will be entered in the customer’s record . If unjustified cancellations are repeated, the customer’s account will be suspended on the website .
Lease Agreement: The lease agreement concluded with the customer is subject to the laws and regulations governing the car rental activity in the Kingdom of Saudi Arabia
The Lessee states that he has received the leased car from Theeb Car Rental Company in good condition, defect-free, and suitable for the purpose for which he leased the car . Further, Lessee shall return the car with all documents and attachments, on the understanding that the same condition in which he received on the date and at the time specified in the Lease Agreement . In case of breach of this obligation or (if it is imperative) to breach this obligation, the Lessee accepts that the Owner will intervene and return the vehicle at any time without an application and at the Lessee’s expenses . This applies if the vehicle is used in violation of this Agreement . Further, any extension in the agreement duration shall be affected after obtaining the prior approval of Theeb Car Rental Company
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